負責為永利皇宮主席會的貴賓提供專業及個人化的服務。對於賓客提出的要求，須作出即時的回應及竭力滿足所需，務求為賓客帶來樂而忘返的體驗。

職位介紹：

• 為賓客的到臨準備及擺放娛樂場游戲所需的用品
• 與餐飲及市場部服務代表協調配合，以滿足賓客需求並確保特殊要求得到妥善落實
• 身著合身潔淨的制服，於永利皇宮主席會入口處以熱情周到的方式迎接賓客
• 詳細介紹餐飲區、遊戲沙龍、娛樂室、KTV、雪茄吧及酒窖，並說明各區域特色功能
• 處理貴賓預訂服務，包括餐廳、水療及轎車服務；妥善安排賓客需求，並提供本地景點與活動推薦
• 推薦餐飲搭配方案及升級選擇
• 根據賓客需求採購特定物品
• 製作並定期更新賓客的個人檔案

職位要求：
工作經驗：曾在五星級酒店或餐廳從事客戶服務工作經驗者優先考慮
教育程度：中學畢業或以上程度
語言能力：能操流利的廣東話或普通話；具備英語日常溝通能力
其他：具備良好的社交能力；能夠在壓力環境下高效工作

Job Purpose:
Provide professional, personalized service to Chairman’s Club VIP guests in Wynn Palace. Respond promptly to guests’ requests and do everything possible to make their stay enjoyable.

Key Responsibilities:

• Prepare gaming trunk amenities at Salon for guests’ arrival by creating a luxurious atmosphere
• Coordinate with the F&B and Marketing hosts to satisfy guests’ requests and ensure special requests are met
• Greet guests upon arrival at the Chairman’s Club entrance in a warm, welcoming manner wearing a well-pressed, fitted and clean uniform
• Provide the outlets, gaming salons, entertainment rooms, KTV, cigar room and wine cave introduction and explain room features
• Manage VIP reservations, including restaurants, spa and limousine services; ensuring their preferences are taken care of, and providing recommendations on local attractions and activities
• Recommend F&B combinations and upsell alternatives
• Purchase specialty items for guests when required or if requested
• Maintain guests’ preference profiles and track their likes and dislikes, update into playbook promptly

Competencies and Requirements
Experience: Previous customer service experience at a five-star hotel or fine-dining restaurant preferred
Education: High school certificate or equivalent
Language Ability: Fluent Cantonese or Mandarin; working knowledge of English
Others: Good social skills; can work well under pressure

For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm