Responsibilities:

• To assist Club Millesime Manager to manage for all activities at the Club Millesime, lead the shift to complete the tasks.
• Responsible to check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
• Be good knowledgeable with brand standard and implement it.
• To implement the department’s SOP, P&P, rules and regulations, to ensure that standards are in accordance with the operations manual.
• Maintains a steady flow of communication to Club Millesime Manager and other section supervisors.
• Make recommendations to management on equipment, work methods, supplies and decorations.
• Prepare and check various daily and monthly records and reports, and other reports as required.
• Supervises and guides Club Millesime Agent to ensure that hotel’s policies and procedure are adhered to.
• To assist manger to supervises Club Millesime operation and workflow to maximize guests’ satisfaction.
• To ensure all Club Millesime Agent adhere to the Hotel rules and regulation.
• To supervise and delegate duties to all Club Millesime Agent within the section and to prepare their work schedules as required.
• Observe associate’s performance and give the feedback or direct correctly, report their performance to the manager impersonality.

Requirements:

• Diploma or Degree preferably in hospitality or related field
• Minimum one (1) years relevant experience in a similar position in a renowned international hotel brand
• PMS and Office software knowledge
• Excellent oral and written skills in Mandarin and English
• Excellent experience in both Front Office and Food & Beverage operations
• Familiar with LCAH processes or other loyalty programmer.

Application:

Interested parties are welcomed to:

- Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail: Careers.MACAU@sofitel.com, or
- Enquire by calling (853)8861 7606 or (853)8861 7604

All personal data collected will be treated in strict confidence and used for recruitment purpose only.