協助僱員關係經理監督僱員關係團隊的運作，並根據公司人力資源政策、標準及程序，確保僱員關係相關日常工作得以有效執行及順利推展

職位介紹

• 按照公司服務標準及電話禮儀，接聽及處理僱員關係熱線來電
• 處理團隊僱員就僱員關係相關事宜提出的查詢、投訴及申訴個案
• 為離職僱員安排及進行離職面談，收集相關意見及反饋
• 協助為被解僱的團隊成員進行離職會議
• 維護及更新僱員離職相關紀錄，確保資料準確及完整
• 編製定期報告，並按需要整理及編製統計報表
• 統籌及支援僱員關係相關活動、講座及計劃，包括僱員支援計劃（EAP）及 WE Volunteer 義工活動
• 協助僱員關係經理準備提交予勞工事務局處理之勞資糾紛個案相關文件
• 按需要協助執行各項人力資源活動、項目及僱員活動
• 執行僱員關係經理指派之其他工作職責及特別項目

職位要求
工作經驗：最少 4 年人力資源相關工作經驗，於僱員關係範疇工作者優先考慮
教育程度：學士學位或同等學歷，人力資源管理專業優先考慮
語言能力：操流利的廣東話、普通話及英語
電腦應用：熟悉 Microsoft Office 辦公室軟件，包括 Word、Excel、PowerPoint 及 Outlook（中英文版本）
具備良好電腦應用能力，能熟練使用一般辦公及人力資源相關系統。

Job Purpose:
Support the Employee Relations Manager in overseeing the Employee Relations function and ensuring the effective implementation of daily operations in accordance with the Company's Human Resources policies, standards, and procedures.

Key Responsibilities

• Handle incoming calls to the Employee Relations hotline according to company standards and telephone etiquette
• Handling walk-in enquiries, complaints or grievances from staff on Employee Relations issues
• Conduct exit interviews for resigned Team Member
• Assist in the preparation of document related to Team Member termination
• Assist in conducting separation meeting for discharged Team Member
• Update and maintain accurate departmental records related to Team Member separation
• Prepare periodical report and compile statistical report if necessary
• Coordinate Employee Relations related seminars and activities such as Employee Assistance Programs and WE Volunteer activities
• Assist the Employee Relations Manager in preparing document for labour dispute cases filed under Labour Department
• Assist in other Human Resources functions and events as needed
• Perform any other tasks assigned by Employee Relations Manager

Competencies and Requirements:
Experience: Minimum 4 years of experience in Human Resources, preferably with exposure to Employee Relations functions.
Education: Bachelor’s degree in human resources management or a related discipline preferred.
Language Ability: Fluent in English and Cantonese, Good command of spoken in Mandarin is an advantage.
Computer Skills: Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook (Chinese and English versions). Comfortable working with HR systems and standard office software.

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm