The client provides hospitality staffing to key hospitality and luxury retail groups in Macau. Client is current seeking experienced and effective trainers to ensure a consistently high service and skills delivery of all the staffing provided.

Responsibilities:

• Understand the brand statements, vision and service delivery standards of all external clients.

• Design and implement effective training programs in line with clients' brand and service standards.

• Conduct interactive training sessions, workshops, and role-playing exercises to ensure staff are trained effectively to perform.

• Work with relevant departments and clients to set up an environment conducive for staff growth, learning and retention.

• Work with relevant departments to set KPI/ reward system and performance evaluation process to ensure constant feedback and also reward desired behavior

• Collaborate closely with clients to identify areas for improvement in customer service and service skills and ensure what is trained is relevant to their needs and operations.

• Keep abreast of industry trends and innovations in F&B and hospitality, integrating best practices into training modules.

• Act as a mentor and coach for staffs, instilling a strong service culture and commitment to excellence.

Requirements:

• Bachelor degree or similar professional training certification in hospitality, F&B or other relevant disciplines.

• Min. 3 years proven training experience in hospitality industry.

• Fluent in Cantonese, Mandarin and English.

• Strong knowledge of service techniques and hospitality standards.

• Excellent communication and interpersonal skills.

• Ability to inspire and motivate teams.