我們的客戶是澳門地標級的知名酒店。為維持頂尖服務標準，他們現正招募一位經驗豐富的前堂部經理 (Front Office Manager) 負責引領前堂團隊營運。

職責：

• 負責前堂部日常運作、人員及設備管理，監督團隊服務品質並優化營運效率。
• 領導、培訓及指導前堂部團隊，確保提供穩定且優質的顧客服務。
• 妥善處理顧客意見與投訴，及時且專業地解決問題。
• 監督日常入住、退房及顧客諮詢流程，維護部門順暢營運。
• 與其他部門密切合作，提升整體營運效率及顧客滿意度。

• 具有至少 5 年前堂部相關工作經驗。
• 流利粵語及普通話，一般英文。
• 具備良好的領導能力、溝通技巧與人際交往能力。
• 具備優秀的問題解決能力與抗壓性。

• Manage Front Office operations, staffing, and facilities while supervising team performance and optimizing operational efficiency.
• Lead, train, and mentor Front Office staff to ensure consistent delivery of high-quality customer service.
• Handle guest feedback and resolve issues in a professional and timely manner.
• Oversee daily check-in, check-out, and guest query processes to maintain smooth operations.
• Collaborate with other departments to maximize efficiency and guest satisfaction.

• At least 5 years of relevant work experience in Front Office operations.
• Fluently in Cantonese and Mandarin, good in English.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving skills and emotional resilience under pressure.