須負責處理水療中心，健身中心和美髮中心預約、向賓客推薦合適的產品、使用電腦系統進行賓客登記及離開手續及為賓客講解水療中心的設施及轉介賓客至美髮中心。

職位介紹

• 須負責接聽電話，進行預約、記錄及傳送信息
• 管理水療中心前台接待處的日常運作工作
• 以清晰、具組織和禮貌的態度處理所有賓客登記及離開的記錄
• 為來臨參觀的賓客，把中心所提供的服務及設備作詳細講解
• 向賓客推薦合適的水療產品和執行出納的工作

職位要求

工作經驗：曾於五星級酒店從事客戶服務工作經驗優先考慮
教育程度：學士學位或同等學歷為佳
語言能力：能操流利的廣東話、普通話和英語

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188

Job Purpose

Book Spa, Fitness Centre and Salon appointments, promote Spa retail products, check guests in and out using the computer system, explain Spa treatments and services and refer guests to the Salon if requested.

Key Responsibilities

• Answer phones, book appointments, take and relay messages
• Manage and operate the Spa reception front desk
• Handle all guest check-ins and check-outs in a clear, organised and courteous manner
• Conduct Spa orientation and tours to explain the services and equipment
• Promote Spa retail products and perform cashier duties

Competencies and Requirements

Experience: Previous hospitality service experience at a five-star hotel an advantage
Education: Bachelor degree or equivalent preferred
Language Abilities: Fluent spoken Cantonese, Mandarin and English

For enquiries, please contact us at (853) 8889 1188 during office hours