職位介紹

• 確保客房餐飲服務按部門訂定的營運程序運作
• 須作出有效的客房餐飲服務成本控制管理及為使運作暢順而作出策略及指導工作
• 確保所有硬件設備，包括餐具及器皿保持清潔及衛生
• 針對賓客的要求及及時處理投訴，讓他們感到滿意
• 為實現部門所訂定的目標，須對前線員工進行監督，指導及領導等工作
• 處理行政和編更工作

職位要求

工作經驗：具最少三年於五星級酒店從事管理的工作經驗；具客房餐飲工作經驗優先考慮
技能 / 證書：熟識中西式菜餚，具制定簡單預算案及現金處理經驗
教育程度：中學畢業或以上程度，持酒店管理學士學位者優先考慮
語言能力：能操及寫流利英語、廣東話及普通話
電腦應用：熟悉MS Office及POS電腦軟件操作

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8986 6222

Job Description

Job Purpose: Manage the daily operations of In-Room Dining and ensure guests receive courteous and efficient Forbes five-star service by leading, motivating and coaching Team Members to exceed guests’ expectations.

Key Responsibilities

• Ensure In-Room Dining runs according to established operating procedures
• Oversee the cost-effective and efficient operation of In-Room Dining
• Monitor the cleanliness and hygiene of all hardware, utensils and serving-ware
• Address guests’ requests and handle complaints promptly and to their satisfaction
• Provide supervision, direction and leadership to service staff to achieve department goals
• Handle administrative tasks and scheduling

Competencies and Requirements

Experience: Minimum of 3 years’ management experience in a 5 star Hotel; In-Room Dining experience an advantage
Knowledge/Certificates: Excellent product knowledge of international cuisine; budgeting and cash handling experience
Education: Secondary school diploma or above; Bachelor degree in hospitality management an advantage
Language Abilities: Fluent spoken and written English, Cantonese and Mandarin
Computer Skills: Proficient in MS Office and POS software

For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm