Senior Executive/ Executive - Business System and CRM
客戶關係管理主任/ 高級主任 (Ref : CRMEXE)

Responsibilities
• Maintain and update customer databases regularly, ensuring data accuracy and completeness
• Provide reporting and analysis on CRM data for preparing marketing and promotional plans, regular reports, and post events reports, etc.
• Monitor and verify bonus point movement and perform point adjustment as requested
• Handle and compile casino customer incident reports
• Prepare and organize member redemption slip and manual point adjustment record
• Prepare monthly membership upgrade and downgrade list
• Assist in manage the CRM Redemption item list
• Provide clerical support to the team
• Undertake ad-hoc tasks or projects as assigned

Qualifications
Experience
• Three years or above relevant experience in marketing/ analysis/ CRM
• Experience in the gaming industry is a plus
Education
• Bachelor’s degree in Business, Marketing, Information Systems or related field
Skills / Competencies
• Proficiency in data analysis tools (e.g., Excel, SQL)
• Strong analytical and problem-solving skills
• Good command of both spoken & written English and Chinese
• To be flexible and accommodating as this may require extra hours out of normal work hours

Interested parties please fill up the job application with expected salary to https://jobs.ponte16.com.mo/career/jobdetail.php?lang=0&vid=1605-24JS283161