Salary: MOP 40,000 - 50,000 (Based on Experience)
Regular Days Off: 8 days

Job Description

• Ensure exceptional customer service delivery, upholding the highest standards for customer experience in-store.

• Design and implement training programs for staff, emphasizing effective customer interaction and service excellence.

• Cultivate a welcoming and friendly atmosphere, fostering a team that exemplifies strong service awareness and approachability.

• Efficiently manage and resolve customer inquiries and complaints to ensure satisfaction and enhance loyalty.

• Collaborate with the management team to develop strategies that improve the overall shopping experience for clients.

• Engage in team-building activities to promote cooperation and teamwork among staff members.

Job Requirements

• Experience as a purser in the airline industry on full flights.

• A cheerful and friendly demeanor, combined with a professional and appealing appearance.

• Strong service awareness and interpersonal skills, with effective communication and coordination abilities.

• A positive and honest attitude, reflecting high standards of professional conduct, ethics, and teamwork.