Position Summary
Manager - Non-Gaming Ops should provide guidance to Analyst/Senior Analyst/Assistant Manager on supporting the Non-Gaming related systems and business users. He/She should be able to provide clear directions, goals and visions to Non-Gaming Support Team / each of the individuals. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Ensure quality services to be delivered to each of the Business Areas.

Primary Responsibility
Design and develop operational processes and standards
Plan and Manage team resources for different projects and tasks
Define KPIs and development plans for each individuals
Review performance for each individuals in a regular basis
Lead any production system maintenance and implementation in Back of House or Hotel Area
Review and response to Audit and security requirements
Review and response to business recommendations and requirements to maintain / improve service level and quality
Manage the life cycle of system releases
Execute SDLC processes
Lead in problem diagnostics, root cause analysis, and solution development in Non-Gaming systems
Able to engage stakeholders and drive them agreement.
Manage vendors ensuring open and transparent relationship that clearly define the preferential status of GEG and demonstrates a beneficial service
Provide a stable systems environment for all nominated systems by identifying and rectifying potential concerns, be able to provide quick and accurate problem diagnosis
As an acting leadership role while team leader is not in office

Requirements
5 years or above relevant working experience on Non-Gaming Systems, Back of House or Hotel related areas
2 years or above working experience at management roles
Bachelor degree in Information Systems , Information Systems Management or equivalent
Fluent English and Cantonese are required, Mandarin is an advantage
Communication, negotiation, operational, problem solving and project management skills are required
Understanding on CISA/CISSP, PMP, ITIL is an advantage
Ability to adopt always changing working environment and able to handle unexpected situations
Willing to work overtime, commit and delegate to any work assignments, and ability to motivate the team
Work under on-call basis if needed