Position Summary
The position provides the high level of personalized/premium customer service and shopping experience to retail VIP shoppers, aiming to (grow the retail VIP shoppers' repeat visitation, loyalty, and retail spending)

Primary Responsibility
• Increase overall GPC Retail VIP sales that greatly impacts to the overall total Retail Promenade Sales.
• Increase VIP repeat visitations (retentions)
• Acquire new potential shoppers with high quality spending power (i.e. New VIP signups in GPC Retail Black membership).
• VIP invitation, journey & sales tracking tied in with VIP CRM programs
• Engagements / Interactions with high potential Retail VIPs
• Interaction with shops/brands for private VIP OTO appointments, new arrival/special product viewing etc.
• New Retail VIP Sign ups & Counter Duty
• Servicing gaming, company & MICE VIPs
• Bookings (Accommodation, Limousine, F&B, Entertainment, etc) for Retail VIPs
• Daily Operational updates / follow ups

Requirements
•University graduate. Well-trained /experienced candidate with the proven track records gained from a strong customer service/development background
•Previous experience working, specifically in the field of client development, luxury fashion brands/stores, fashion PR, fashion merchandising are preferred
•Cantonese/Mandarin speaker with fluent English
•Computer skills in MS-office programs
•Good communication, interpersonal skills, positive attitude, well-organized, efficient, flexible, and team-oriented
•Available to work evening, weekend, and holiday shifts according to the operation needs
•Self-directed with the ability to work in a fast-paced environment with multiple internal accountabilities and multiple retail customers & VIPs