為”永利臻享”的尊貴會員提供專業及優質的客戶服務

職位介紹

• 為娛樂場的尊貴會員提供專業及優質的客戶服務
• 協助規劃娛樂場的推廣活動，負責相關執行工作並安排會員參與
• 與賓客維持良好溝通，提升客戶體驗及忠誠度，以建立穩固長遠之關係
• 清楚了解度假村內所有設備及服務
• 與其他部門協調，以確保項目能順利運行

職位要求
工作經驗：具最少一年娛樂場市場業務代表及高端客戶服務工作經驗者優先考慮
教育程度：高中畢業或以上程度
技能 / 證書：熟悉賭桌遊戲的玩法及規例為佳
語言能力：能操流利廣東話及普通話，良好英語；懂其他多國語言(如泰文，日語或韓語)者優先考慮
電腦應用：熟悉Ms Office軟件操作及良好打字技巧 (英文及中文)

Job Purpose:
Provide professional and high-quality customer service to esteemed members of “Wynn Rewards”.

Key Responsibilities

• Deliver professional and high-quality customer service to distinguished casino members.
• Assist in the planning and execution of promotional activities within the casino, including coordinating member participation.
• Maintain effective communication with guests to enhance their experience and loyalty, thereby cultivating long-term relationships.
• Maintain comprehensive knowledge of all facilities and services offered throughout the resort.
• Coordinate with other departments to ensure smooth operation of initiatives.

Competencies And Requirements
Experience: Minimum 1 year of experience on casino marketing and high-end customer service is preferred
Education: High school graduate or above.
Knowledge/Certificates: Knowledge of table game regulations
Language Ability: Fluent in Cantonese and Mandarin, with good command of English. Other languages (such as Thai, Japanese or Korean) an advantage
Computer Skills: Proficient in MS Office and good typing skills (English and Chinese)

For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm