Job Description:
- Lead the concierge team and ensure high-quality service delivery

- Welcome guests and assist with travel arrangements, transportation, ticketing, and special requests

- Handle guest complaints and provide prompt resolutions

- Collaborate closely with Front Office and other departments to enhance guest experience

- Train and guide concierge employees to follow hotel standards and procedures

- Manage concierge resources and maintain a clean, organized work area

- Build and maintain strong relationships with local vendors and travel partners

Job requirement:
- Minimum 3 years of experience in hotel concierge or guest services, with supervisory experience preferred

- Bachelor’s degree in Hospitality Management

- Strong knowledge of local attractions, transportation options, and business contacts

- Excellent communication skills in English and Chinese

- Strong leadership, problem-solving, and customer service skills

- Willing to work shifts, weekends, and public holidays

- Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)

- Proficient in Microsoft office suite