Job Description:
a. Housekeeping Operations Management:
1) Oversee the daily operations of the housekeeping department, including room cleaning, public area maintenance, and laundry services
2) Ensure all guest rooms, suites, and public areas meet the hotel’s cleanliness and maintenance standards
3) Develop and implement housekeeping procedures and protocols to improve efficiency and quality
4) Monitor and manage inventory of cleaning supplies, linens, and amenities

b. Team Leadership:
1) Recruit, train, and supervise housekeeping staff, including room attendants, housekeepers, and laundry personnel
2) Conduct regular performance evaluations and provide coaching and feedback to team members
3) Create and manage staff schedules to ensure adequate coverage during peak periods
4) Foster a positive and collaborative work environment
5) Contribute to overall operational efficiency by performing relevant duties as assigned; meal breaks are well controlled during peak hours

c. Guest Satisfaction:
1) Ensure guest rooms and public areas are cleaned and maintained to the highest standards
2) Address guest complaints and concerns related to housekeeping promptly and professionally
3) Implement strategies to enhance guest satisfaction and loyalty
4) Conduct regular inspections of guest rooms and public areas to ensure quality standards are met

d. Budget and Cost Control:
1) Prepare and manage the housekeeping department’s budget
2) Monitor and control expenses, including labor costs, cleaning supplies, and equipment maintenance
3) Identify cost-saving opportunities without compromising quality

e. Coordination with Other Departments:
1) Collaborate with the front office, maintenance, and other departments to ensure seamless operations
2) Coordinate with the maintenance team to address repair and maintenance issues in guest rooms and public areas
3) Work closely with the front office to manage room status and ensure timely room turnover

f. Compliance and Standards:
1) Ensure compliance with health, safety, and sanitation regulations
2) Maintain a safe and secure environment for guests and employees
3) Stay updated on industry trends and best practices to improve housekeeping operations


Job Requirements:
- Minimum 3 years of Housekeeping experience, preferably in assisting supervisors in management role.
- Experience working in Macau or familiarity with the local market is an advantage
- Bachelor’s degree in Hospitality Management
- Relevant certificates in housekeeping or hospitality management are a plus
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in Microsoft Office Suite and hotel property management systems, particularly the Cambridge system, is a plus
- Ability to multitask and work under pressure in a fast-paced environment
- Good command of spoken and written Chinese and English
- Macau ID holder only