Responsibilities:
- Maintain cleanliness standards in guest rooms, floors & public areas
- Conduct daily inspections & report damage/incidents
- Assign tasks, train staff & supervise special cleaning projects
- Check room status reports & inspect vacant/ready rooms
- Immediately report room status changes & maintenance issues
- Handle guest requests & special needs
- Maintain warehouse and storeroom cleanliness and organization
- Manage linen inventory & submit supply requisitions
- Follow emergency/safety procedures & pest control protocols
- Process lost & found items promptly
- Adhere to all hotel SOPs & grooming standards
- Maintain professional conduct & teamwork
- Perform additional duties as assigned by superior

Requirements:
- Minimum 3 years of Housekeeping experience, preferably in assisting supervisors in management role.
- Experience working in Macau or familiarity with the local market is an advantage
- Bachelor’s degree in Hospitality Management
- Relevant certificates in housekeeping or hospitality management are a plus
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in Microsoft Office Suite and hotel property management systems, particularly the Cambridge system, is a plus
- Ability to multitask and work under pressure in a fast-paced environment
- Good command of spoken and written Chinese and English
- Macau ID holder only