Responsibilities:
-Assist in managing reception, reservations, operator and concierge operations to ensure efficient workflows
-Support guest service by handling inquiries and resolving complaints when escalated
-Help supervise, train, and coach front office team members to maintain service standards
-Contribute to monitoring departmental expenses and assist in revenue optimization strategies
-Prepare or assist with operational reports and performance analysis for management review
-Coordinate with other hotel departments to ensure seamless operations and timely guest service
-Ensure compliance with hotel policies, brand standards, and local regulations

Requirements:
-3 - 5 years of experience in a 4-star or above hotel in Macau, with at least 3 years in a Front Office managerial role.
-Bachelor’s degree in Hospitality Management.
-Relevant certifications in hospitality, front office, or guest service management.
-Strong leadership and team management skills.
-Excellent communication and interpersonal abilities.
-Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus).
-Ability to multitask and work under pressure in a fast-paced environment.
-Proficient in both Chinese and English.
-Macau ID holder only.