Responsibilities:
- Assist guests with transportation, ticketing, itinerary suggestions, and personalized services
- Respond to guest inquiries and provide local information and assistance
- Support the concierge supervisor in handling daily tasks and special guest requests
- Coordinate with Front Office and other departments to ensure guest needs are met
- Maintain a clean and organized concierge desk, reflecting the hotel’s professional image
- Help manage concierge resources and record guest service requests

Requirements:
- Previous experience in hospitality or customer service is preferred
- Good knowledge of local attractions, transportation, and events
- Adequate communication skills in English and Chinese
- Friendly, courteous, and with strong interpersonal skills
- Willing to work shifts, weekends, and public holidays
- Responsible, detail-oriented, and a good team player
- Proficient in Microsoft office suite