Job Description:
- Assist in the daily operations of all F&B outlets, including restaurants, bars, banquets, catering and room service
- Monitor food quality, assist in inventory checks and prevent unnecessary expenses
- Address guest feedback and complaints promptly and professionally
- Train staff on service excellence and effectively handle feedback
- Conduct on-the-job training and implement standard operating procedures (SOPs) to improve efficiency and service quality
- Promote upselling and verify accurate billing procedures
- Support the setup and execution of events
- Enforce hygiene (HACCP) and safety regulations
- Report maintenance issues and conduct routine equipment checks
- In addition to preparing the duty roster for the F&B department, the role also involves compiling relevant reports to ensure that management has a clear understanding of daily operations
- Perform other operational tasks as required


Job Requirements:
- 4 - 7 years of experience, with at least 3 years in a supervisory role. Experience working in a hotel or high-volume restaurant environment is highly desirable
- Bachelor’s degree in F&B Management, Hospitality Management, Tourism, or a related field is preferred
- Relevant certifications in F&B, food safety and sanitation (e.g. HACCP) are preferred
- WSET® Level 2 Award in Wines or higher is preferred
- Basic financial knowledge (inventory control, cost management, daily reporting)
- Familiarity with restaurant service procedures (Western/Chinese cuisine, beverages, banquets, etc.) and hygiene/safety standards (e.g., HACCP, food safety)
- Good command of spoken and written Chinese and English
- Candidates with higher qualifications will be considered for the Assistant Manager role
- Macau ID holder only