Responsibilities:
- Oversee daily front office activities including check-in, check-out, and guest inquiries
- Ensure all front desk employees deliver courteous and efficient service according to hotel standards
- Handle guest complaints and resolve issues promptly and professionally
- Assist in employee scheduling, training, and performance monitoring
- Coordinate with other departments to ensure guest needs are met
- Monitor room availability and support revenue optimization strategies
- Maintain accurate records and reports related to front office operations
- Ensure the front desk area is clean, organized, and presentable at all times

Requirements:
- Minimum 3 years of experience in front office roles
- Strong leadership and communication skills
- Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
- Able to handle guest complaints with professionalism and empathy
- Good command of spoken and written in English and Chinese
- Proficient in Microsoft office suite
- Detail-oriented, organized, and able to work under pressure
- Willing to work shifts, weekends, and public holidays