Responsibilities:
- Process reservations via phone, email, and online booking platforms
- Ensure accurate data entry in the Property Management System (PMS)
- Respond promptly to guest inquiries and provide information on rates, availability, and hotel services
- Assist with group bookings and special arrangements as required
- Coordinate with front office and other departments to ensure smooth guest arrivals
- Maintain compliance with hotel policies and service standards


Requirements:
- 1–2 years in reservations or front office operations within hospitality preferred
- Fresh candidates with strong communication skills may be considered
- Diploma or Certificate in Hospitality Management or related field preferred
Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
- Good communication skills in English and Chinese
- Friendly, courteous, and with strong interpersonal skills
- Willing to work shifts, weekends, and public holidays
- Detail-oriented, responsible, and a good team player
- Proficient in Microsoft office suite