Responsibilities:
- Answer and transfer internal and external calls accurately to the appropriate department or room
- Handle guest messages, wake-up calls, and other phone-related services
- Report communication equipment issues and assist with basic troubleshooting
- Coordinate with Front Office and other departments to ensure accurate message delivery
- Maintain a clean and organized switchboard area
- Assist in handling emergency calls and special situations according to hotel procedures

Requirements:
- Previous experience in hospitality or customer service is preferred
- Familiarity with PABX systems and basic hotel operations
- Good communication skills in English and Chinese
- Friendly, courteous, and with strong interpersonal skills
- Willing to work shifts, weekends, and public holidays
- Detail-oriented, responsible, and a good team player
- Proficient in Microsoft office suite