Responsibilities:
- Answer reservation inquiries via phone, email, and other channels
- Input and update booking details in the hotel system
- Provide information on room rates, types, and promotions to assist guest decisions
- Coordinate with Front Office and Sales to ensure booking consistency
- Handle special requests and booking changes, and notify relevant departments
- Ensure all reservation records are accurate and complete
- Promote hotel services and facilities to enhance guest experience

Requirements:
- Previous experience in hospitality or customer service is preferred
- Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
- Good communication skills in English and Chinese
- Friendly, courteous, and with strong interpersonal skills
- Willing to work shifts, weekends, and public holidays
- Detail-oriented, responsible, and a good team player
- Proficient in Microsoft office suite