Responsibilities:
- Supervise concierge, bell, and door operations to ensure timely and professional guest assistance
- Coordinate transportation, tours, dining reservations, and special arrangements
- Oversee luggage handling, guest arrivals/departures, and door greeting services
- Maintain updated knowledge of local attractions, events, and services to provide accurate recommendations
- Train and guide team members to uphold service standards and guest satisfaction
- Handle VIP requests and resolve guest issues promptly and professionally
- Build and maintain relationships with external vendors and service providers
- Ensure compliance with hotel policies and local regulations

Requirements:
- Minimum 3 years of experience in hotel concierge or guest services, with supervisory experience preferred
- Bachelor’s degree in Hospitality Management
- Strong knowledge of local attractions, transportation options, and business contacts
- Excellent communication skills in English and Chinese
- Strong leadership, problem-solving, and customer service skills
- Willing to work shifts, weekends, and public holidays
- Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)
- Proficient in Microsoft office suite