職位介紹

• 以殷勤有禮的態度迅速接聽賓客的電話
• 清楚了解客房優惠方案及推廣計劃的細節，以及永利皇宮的所有產品、設施及服務
• 須熟悉市場情況、相關公司房價情況及分銷渠道(互聯網和全球分銷系統)
• 把握銷售機會，以提升客房優惠方案及推廣計劃的銷售率
• 輸入信用卡及禮卷資料到預訂系統
• 通過電話、傳真和電郵等辦理短暫逗留、娛樂場、度假及團體賓客的客房預定
• 熟悉客房價格升跌及部門的收益管理，包括價格限制、可供入住率、預測及預算
• 拓展從團體訂購至酒店營業部的銷售機會
• 當情況許可或有機會時，可協助銷售公司的餐廳及水療服務
• 須及時處理所有信件，並保持電子及手動存檔系統運作良好
• 保持PMS系統運作準確
• 須協助和履行訂房服務主任委派的工作

職位要求

工作經驗：具客戶服務工作經驗者優先考慮
教育程度：中學畢業或以上程度
技能 / 證書：優質的電話銷售及服務技巧
語言能力：能操及書寫流利的英語、廣東話及普通話
電腦應用：熟識MS Office及Outlook電腦軟件操作，能操作Opera電腦軟件系統者優先考慮

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電 (853) 8889 1188

Job Purpose:

Answer incoming calls without delay. Convert hotel sales opportunities and upsell when possible. Address guests’ requests promptly and accurately and handle reservations efficiently.

Key Responsibilities

• Answer all incoming calls promptly and courteously
• Know and understand details about room packages and promotions, and all Wynn Palace’s products, facilities and services
• Be familiar with all market segments and corresponding rate plans across marketing and distribution channels (internet and global distribution system)
• Identify sales opportunities and convert and upsell into sales of packages and promotions
• Input credit card and voucher details into the reservations system
• Handle all transient, gaming, wholesale and group reservations by phone, fax and email, etc.
• Be familiar with pricing strategies and revenue management for the segments, including rate restrictions and availability, and forecasts and budgets
• Channel sales opportunities from group bookings to the Hotel Sales Department
• Cross-sell and process restaurant and spa reservations when opportunities arise
• Handle correspondence promptly and maintain the electronic and manual filing systems
• Maintain accuracy of Property Management System (PMS) database
• Assist and perform duties assigned by the Supervisor – Room Reservations

Competencies and Requirements

Experience: Previous customer service experience an advantage
Education: Secondary school diploma or above
Knowledge/Certificates: Telephone sales and service
Language Ability: Fluent spoken and written Cantonese, Mandarin and English
Computer Skills: Proficient in MS Office and Outlook; intermediate in Opera an advantage

For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm