Position Summary

Manager - Gaming Ops is responsible for maintaining and evolving their strategic use and benefit to Galaxy's business operations. In addition to the business applications and technology related to gaming and marketing operations, the role assumes leadership for business function managers. He / she will have strong operational experience in casino and marketing system to lead IS&T teams for effective ongoing operations and lead the teams to provide high quality technical support on gaming systems. Person in this job function proactively and reactively research, analyze, and resolve functional and technical problems in a timely manner. He/she will work closely with the IS&T operations teams and vendors to ensure smooth operation and integration of the various systems.


Primary Responsibility

• Design and develop operational processes and standards
• Plan and manage team resources for different tasks
• Drive a team to deliver service to business stakeholder within the defined service level agreement
• Define KPIs and development plans for each individual
• Review performance for each individual on a regular basis
• Lead any production system maintenance and implementation in Casino area
• Manage the life cycle of system releases
• Review and response to audit and security requirements
• Lead and manage business recommendations and requirements to maintain / improve service level and quality
• Provide stable systems environment for gaming systems by identifying and rectifying potential concerns and be able to provide quick and accurate problem diagnostics
• Participate in business meetings to follow up issues or requests raised by business units
• Manage vendors ensuring open and transparent relationship that clearly define the preferential status of GEG and demonstrated a beneficial service
• Foster a learning culture with the team to promote cross breeding os skill sets and problem solving attitude

• Bachelor's degree in computer science, engineering, or a related area of study, or equivalent experience
• Minimum 8 years if relevant Casino and Resorts industry related experience
• Project Management and/or ITIL certifications, DevOps operations, an advantage
• Proven as strong Applications and Technology centric and team oriented Manager
• Strong analytical and problem solving skills 
• Strong vision, ability to clearly articulate that vision to executives and peers
• Knowledge of IT trends and declines
• Ability to translate trends and IT strategy and relate them to the business needs
• Ability to effectively prioritize tasks in a high-pressure environment, and resolve conflicts
• Strong communication skills necessary to promote and seek support for the IT strategy to all levels
• Understand current IT capabilities and apply them to business value
• Able to create passion and commitment both within own team and the wider IS&T family
• Half self motivated and directed, with keen attention to detail
• Fluent in English and Chinese (Cantonese or Mandarin), both oral and written