Job Description：

• Assists the Valet Parking Manager in monitoring the Valet Service team to work closely with the related departments, i.e. EVS, Traffic Controller, and Front Services team, etc. to deliver the highest quality of service to customers in accordance with the objectives and service standard established by Galaxy Hotel
• Assists the Valet Parking Manager in supervising all the Valet Service personnel to ensure that guests receive efficient, prompt and cordial attention and with personal recognition
• Verify the efficient work schedules of the Valet Parking team, arranging holidays and vacations, taking into consideration of projected occupancy and forecasts and any large group movements, events, etc..and ensure that sufficient staffing is present to meet the daily business demands.
• Ensures that all Valet Parking equipment and stock is accounted for and are always in good condition.
• Monitors appropriate standards of conduct, uniform, grooming, hygiene and appearance of all Front Services team members.
• Handles problems associated with guests and liaise with Department Managers/Heads or Executive
• Management in the absence of the Manager.
• Resolve guest complaints; ensure guest satisfaction by creating exceptional customer hotel staying experience.
• Assist the Manager to identify training needs and conducts ongoing training sessions in accordance with the quality standard set by company

• Knowledge & Skills: Knowledge of valet parking management and customer services
• Education, Training Qualifications: Diploma holder in Hospitality Management or related disciplines.
• Experience: Minimum 3 years relevant in supervisory level of Hotel Valet Parking Service/Civil Transportation Service industry.
• Five years or above local driving experience with a valid driving license
• Personality: Initiative, organized and detail-oriented; excellent communication, interpersonal and supervisory skills.
• Languages: Good command of both written and spoken English, Cantonese and Putonghua
• Other Requirement: Knowledge of another foreign language other than the ones mentioned above is an advantage