Responsibilities:
- Handle guest check-in and check-out procedures
- Respond to guest inquiries and provide relevant information and assistance
- Address guest complaints and escalate issues to supervisors when necessary
- Maintain a clean and organized front desk area in line with hotel standards
- Coordinate with other departments to meet guest needs
- Operate the property management system and accurately record guest information
- Promote hotel services and facilities to enhance guest experience

Requirements:
- Previous experience in hospitality or customer service is preferred
- Good command of spoken and written in English and Chinese
- Friendly, courteous, and with strong interpersonal skills
- Willing to work shifts, weekends, and public holidays
- Responsible, detail-oriented, and a good team player
- Familiar with hotel property management systems (Cambridge PMS (by Shiji) is a plus
- Proficient in Microsoft office suite