Position Summary
Provide the high level of personalized/premium customer service and shopping experience to retail VIP shoppers, aiming to (grow the retail VIP shoppers' repeat visitation, loyalty, and retall spending
Retail VIP/client development & management through the VIP engagement programs

Primary Responsibility
Provide premium customer service to Retail VIP shoppers through active listening, anticipating needs, offering products knowledge, and overall resort experience
Provide personalized offers/services to build up the close relationship with Retail VIP shoppers
Maintain regular communication with Retail VIP shoppers via phone and written correspondence regarding the retail offers & news, including scheduling appointments on a regular basis, to encourage retail VIP Shoppers' repeat visitation and spending at the Promenade
Assist in developing new client base through the targeted acquisition programs
Maintain client information in an organized manner
Regular visits to stores within the Promenade, and collect information on the latest/special products, special offers, windows, and introduce the new offers to the Retail VIPs through personalized EDM/SMS and/or arranging the private viewing sessions with retailers
Knowledge and experience of deploying social media to engage and positively influence the retail VIPs

Requirements
University graduate. Well-trained /experienced candidate with the proven track records gained from a strong customer service/development background
Previous experience working, specifically in the field of client development, luxury fashion brands/stores, fashion PR, fashion merchandising are preferred
Cantonese/Mandarin speaker with fluent English
Computer skills in MS-office programs
Good communication, interpersonal skills, positive attitude, well-organized, efficient, flexible, and team-oriented
Available to work evening, weekend, and holiday shifts according to the operation needs
Self-directed with the ability to work in a fast-paced environment with multiple internal accountabilities and multiple retail customers & VIPs