Our client, a prestigious hotel in Macau, is seeking a dedicated Front Office Manager to join their team.

• Accommodation for non-locals

• Annual performance bonus, medical insurance

• AL: 12 to 14 days, PH: 16 days

Responsibilities:

• Report directly to the hotel's senior management and oversee the Front Office department, including employee training and development, etc.

• Improve front desk operations, streamline accounting procedures, and enhance customer information management.

• Maintain guest relations by effectively addressing feedback and complaints to maximize customer satisfaction.

• Handle various emergency incidents as they arise.

• Perform additional tasks as assigned by management.

Requirements:

• Bachelor's degree or higher in Hotel Management.

• A minimum of 3 years of experience in Front Office operations, with a strong knowledge of the Opera system preferred.

• Fluently in Cantonese, Mandarin, and English.

• Excellent communication skills, capable of managing complaints and resolving issues independently while working under pressure.

• Strong collaboration and coordination skills with relevant departments.

• Candidate with less experiences will be considered as Assistant Front Office Manager.

職責：

• 直接向酒店高層管理報告，負責前台部門的管理，包括員工培訓和發展等。

• 改進前台運作，簡化會計流程，提升客戶信息管理。

• 透過有效處理反饋和投訴來維護客戶關係，以最大化客戶滿意度。

• 處理各種緊急事件。

• 執行管理層指派的其他任務。

要求：

• 酒店管理相關專科以上學位。

• 至少3年的前台運作經驗，熟悉Opera系統者優先考慮。

• 流利的廣東話、普通話和英語。

• 優秀的溝通能力，能夠獨立管理投訴和解決問題，並能在壓力下工作。

• 與相關部門具備良好的協作和協調能力。

• 經驗較少的候選人可考慮擔任酒店前堂副經理。