Responsibilities:
- Answer calls promptly and professionally, relay messages to relevant staff
- Coordinate room status changes between Front Office & Housekeeping
- Process lost & found items properly
- Submit urgent maintenance requests to Engineering
- Prepare daily room attendant assignments and room assignments
- Generate and review occupancy reports (OOO/VIP/arrivals/departures)
- Maintain office cleanliness and organization
- Manage guest loan items with proper documentation
- Follow all hotel SOPs and grooming standards
- Demonstrate professional conduct and teamwork
- Perform additional duties as assigned by superior


Requirements:
- With a minimum of 2 years’ coordinator or related experience
- High school diploma or above
- Hospitality or hotel management related certification is an advantage
- Monitor room cleaning progress, coordinate with the Front Office for early check-ins, room changes, guest preference and ensure efficient turnover
- Oversee linen distribution, inventory checks, and laundry processes, optimizing stock of guest supplies and cleaning materials
- Assign staff shifts, train new employees, and improve cleaning efficiency and service quality
- Liaise with Maintenance (repairs) and Laundry (linen flow) to ensure smooth operations
- Prioritize VIP room preparations, promptly address guest complaints, and implement solutions
- Track cleaning efficiency, linen wastage, and other metrics to control costs and reduce waste
- Basic MS Office (Word, Excel, PowerPoint and Outlook (Chinese and English)
- Able to work under pressure and adapt to shift schedules