Responsibilities Answer calls promptly and professionally, relay messages to relevant staff Coordinate room status changes between Front Office & Housekeeping Process lost & found items properly Submit urgent maintenance requests to Engineering Prepare daily room attendant assignments and room assignments Generate and review occupancy reports (OOO/VIP/arrivals/departures) Manage guest loan items with proper documentation Follow all hotel SOPs and grooming standards Demonstrate professional conduct and teamwork Perform additional duties as assigned by superior Requirements High school diploma or above With related experience is advance