Our client is now finding an Assistant Support Officer who is supporting Macau Office.

Responsibilities:

• Handle in-bound / walk-in queries from users through different channels (such as hotline, email, whatsapp / walk-in).

• Provide face-to-face support to users to resolve their issue encountered during usages.

• Deliver and arrange roadshow for agencies or brokers based on business to promote usages / new functions / benefits of various digital platforms for distributors.

• Assist in collecting user feedbacks on digital platforms through formal / informal engagement with users for continuous development / enhancement.

• Escalate to second tier support for complicated cases or issues cannot resolved instantly.

• Assist in performing ad-hoc assigned, such as internal training, agency events.

Requirements:

• Higher diploma or above, preferably in Business, Finance, IT, Computer Science or related disciplines.

• With experience in customer service, frontline sales or related duties.

• Pleasant, polite and positives with customer-centric mindset and good communications skills.

• Basic knowledge of financial services &/or insurance industry (preferred).

• Proficiency in spoken and written Chinese and English.

• With tech savvy mindset.