Responsibilities:
- Answer guest inquiries about hotel services and local attractions
- Handle service requests via phone, email, or in person
- Assist guests with bookings for transport, dining, or tours
- Maintain a clean and professional front desk area
- Record and follow up on guest feedback and complaints
- Support luggage storage and lost-and-found handling
- Coordinate with other departments to fulfill guest needs

Requirements:
- Strong communication and customer service skills
- Familiarity with basic front desk procedures and systems
- Friendly demeanor, professional appearance, and proper etiquette
- Ability to stay composed in a fast-paced environment
- Basic English proficiency for guest interaction
- Willingness to work shifts, nights, and holidays
- Prior experience in hospitality or customer service is a plus
- Proficient in Microsoft office suite