Responsibility:
-Manage the technical support team to ensure smooth daily IT support operations.
-Develop and optimize technical support processes and standards to enhance service quality and efficiency.
-Assign and track team tasks to ensure timely issue resolution.
-Provide second-level technical support for complex technical problems.
-Prepare technical documentation, user manuals, and training materials.
-Assist in system maintenance and updates.
-Coordinate with other departments to ensure IT services meet business needs.

Requirement:
-Bachelor’s degree or above in Computer Science, Information Technology, or related field.
-At least 5 years of IT support experience, with 2+ years in a team leadership role.
-Proficient in Windows/Linux operating systems, networking fundamentals, and common enterprise applications.
-Strong team management and cross-departmental communication skills.
-Ability to write technical reports and process documentation.
-Microsoft or networking certifications preferred.
-ITIL Foundation or related certification preferred.