Responsibility: -Manage the technical support team to ensure smooth daily IT support operations. -Develop and optimize technical support processes and standards to enhance service quality and efficiency. -Assign and track team tasks to ensure timely issue resolution. -Provide second-level technical support for complex technical problems. -Prepare technical documentation, user manuals, and training materials. -Assist in system maintenance and updates. -Coordinate with other departments to ensure IT services meet business needs. Requirement: -Bachelor’s degree or above in Computer Science, Information Technology, or related field. -At least 5 years of IT support experience, with 2+ years in a team leadership role. -Proficient in Windows/Linux operating systems, networking fundamentals, and common enterprise applications. -Strong team management and cross-departmental communication skills. -Ability to write technical reports and process documentation. -Microsoft or networking certifications preferred. -ITIL Foundation or related certification preferred.