POSITION SUMMARY:
Ensuring all procedures of Limousine services provided to guests of Galaxy Macau are performed to the hotel’s standards. Assist when necessary to ensure optimum service to guests/visitors.

PRIMARY RESPONSIBILITIES:
• Monitor the service standard of our contracted limousine service provider, the conditions and cleanliness of vehicles. Communicate with the company whenever issues arise
- Ensure all chauffeurs are professionally well groomed
- Remind and ensure all limousine chauffeurs replenish amenities as well as the limousine is kept in tip top conditions after each errand
- Constantly remind as well as monitor all chauffeurs ensure they are aware of our greets to all guests with Asian Heart Gesture, establishes eye contact displaying warm & sincere smile, use guest name at least once but not more than three times in conversation
• Accept bookings and co-ordinate with drivers to meet required vehicle and passenger demand
- Ensure obtaining sufficient information from booker in order to dispatch the order to chauffeur correctly and clearly
• Schedule and assign driver breaks.-monitoring GoConcierge, reminding outsource Supervisor to assign the chauffeur for meals break before the peak period
- Being on top avoiding chauffeur go for break without inform or during peak period
• Document pertinent information in the log book.
- Any incidents or unfulfilled reservations are to be entered into the log for future reference and follow up
• Review status of assignments and any follow-up action with on-coming dispatch attendant
-Constantly reviewing GoConcierge system to update on any added assignments and follow up or follow up passing over to on coming dispatcher reporting duty ensuring no booking is missed
• Maintain positive guest relations
- Maintain positive guest relations with all Team Members ensure update information is received and relayed to all
• Monitor and ensure drivers perform their job functions
- Always monitor all vehicle ensuring chauffeur reaches the exact location that had dispatched ensure chauffeur call back to confirmed they arrived the correct pick up location
- Ensure chauffeur inform dispatch centre whenever the original reservation is any differently change by the guest
and a follow up informing booker for approval
• Never argue with Guests or let other associates argue with Guests
- Never argue with either internal or external guest or even let other associates argue
- Stay calm ensure obtain all details and ensure follow up action is provided to the superior if cannot handle
• Complete other assignments as directed by Supervisor/Assistant Manager - Limousine
- Ensure all other assignments directed by superior is completed all task has to be completed by deadline dates

REQUIREMENTS:
• High school education or equivalent experienced preferred
• Hotel transportation experience an advantage
• Experience with computers or word processors
• Speak and understand Cantonese, Mandarin and English
• Maintain good inter-Departmental relationships
• Work any day of the week and any shift
• Have a well groomed, professional appearance