Job Description:
- Supervise the reservation team to ensure all bookings are handled accurately

- Respond to guest and travel agent inquiries with professional recommendations

- Manage room inventory and participate in pricing strategies aligned with revenue goals

- Coordinate with Front Office, Sales, and other departments to ensure consistent information

- Handle complaints and special booking requests with effective solutions

- Train and guide reservation employees to maintain service quality

- Maintain accurate data and reports in the reservation system


Job Requirement:

- Minimum 3 years of experience in hotel reservations or related departments

- Bachelor’s degree in Hospitality Management

- Experience in OTA system and proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)

- Good communication skills in English and Chinese

- Strong leadership, problem-solving skills, and attention to detail

- Willing to work shifts, weekends, and public holidays

- Proficient in Microsoft office suite