Job Description:
- Oversee daily operations of the hotel’s restaurant, ensuring smooth and efficient catering service.
- Ensure all food and beverage services meet the hotel’s quality standards and meet guest expectations.
- Develop and implement standard operating procedures (SOPs) to improve efficiency and service quality.
- Monitor inventory levels of food, beverages, and supplies, and manage procurement processes.
- Ensure a high level of guest satisfaction by delivering exceptional dining experiences.
- Address guest feedback and complaints promptly and professionally.
- Collaborate with the culinary team to create and update menus that reflect seasonal ingredients and guest preferences.
- Maintain a visible presence in the restaurant to interact with guests and ensure service standards are met.
- Recruit, train, and supervise restaurant staff, including servers, hosts, and bartenders.
- Conduct regular performance evaluations and provide coaching and feedback to team members.
- Create and manage staff schedules to ensure adequate coverage during peak periods.
- Foster a positive and collaborative work environment.
- Manage the restaurant’s budget, including revenue targets and cost control.
- Monitor and analyze financial performance, including sales, costs, and profitability.
- Implement strategies to maximize revenue and minimize expenses.
- Ensure accurate billing and cash handling procedures are followed.
- Ensure compliance with local health, safety, and sanitation regulations.
- Maintain a clean, organized, and safe restaurant environment. Enforce strict hygiene and safety protocols (e.g., HACCP) to comply with health regulations and company policies.
- Stay updated on industry trends and best practices to improve restaurant operations.

Job requirement:
- 5 - 8 years of experience in restaurant management, preferably in the hospitality industry and at least 3 years of experience in a leadership or managerial role. Experience working in Macau or familiar with the local market is an advantage
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred
- Relevant certificates in food safety and sanitation (e.g., HACCP) are required
- Proficient in restaurant management software and Microsoft Office Suite
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in restaurant management software and Microsoft Office Suite
- Ability to multitask and work under pressure in a fast-paced environment
- Fluency in English and Chinese (Cantonese and/or Mandarin) is highly desirable
- Willingness to work flexible shifts, including weekends and holidays