Responsibilities:
- Assist in managing reception, reservations, operator and concierge operations to ensure efficient workflows
- Support guest service by handling inquiries and resolving complaints when escalated
- Help supervise, train, and coach front office team members to maintain service standards
- Contribute to monitoring departmental expenses and assist in revenue optimization strategies
- Prepare or assist with operational reports and performance analysis for management review
- Coordinate with other hotel departments to ensure seamless operations and timely guest service
- Ensure compliance with hotel policies, brand standards, and local regulations

Requirements:
- 3 to 5 years of experience in a 4-star or above hotel in Macau, with at least 2 years in a Front Office managerial role.
- Bachelor's degree in Hospitality Management, Hotel Administration, or a related field is preferred
- Relevant certificates in hospitality or guest service management are a plus
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal abilities.
- Proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus).
- Ability to handle guest issues and support team under pressure
- Proficient in both Chinese and English.
- Macau ID holder only.