Responsibilities:
- Oversee daily operations, including Front Office, Guest Services and Food & Beverage (Service quality, Macau hotel hygiene and safety regulations).
- Establish feedback mechanisms, handle complex complaints, resolve on-site emergencies, and continuously boost guest satisfaction.
- Analyse operational data, monitor F&B food wastage, manage material consumption, and optimize manpower costs to improve profitability.
- Handle recruitment, onboard training, rosters, and performance appraisals for Front Office, Guest Services, and Food & Beverage teams to build a high-performance culture.
- Partner with cross-functional teams to identify operational pain points and ensure strict compliance with Macau industry regulations and company policies.

Requirements:
-Minimum 5 years of hotel management experience, with proven leadership in at least two departments among Front Office, Guest Services, and Food & Beverage (Rooms Division background ideal)
-Expert in roster planning, emergency response, and setting operational standards; familiar with Macau hotel hygiene and safety regulations
- Fluency in Cantonese, Mandarin and English is preferred. Proficient in office software and hotel operation management systems. (e.g., Shiji Cambridge)
-Bachelor’s degree in hospitality management or Hotel Administration is preferred.