Responsibilities:
- Supervise daily reservation operations and ensure accurate data entry in the Property Management System (PMS)
- Monitor booking channels and implement strategies to optimize occupancy and revenue
- Handle complex booking requests, group reservations, and special arrangements
- Train and guide reservation agents to maintain service standards and accuracy
- Prepare reservation reports and assist in forecasting occupancy trends
- Coordinate with front office and other departments to ensure seamless guest experience
- Ensure compliance with hotel policies and local regulations

Requirements:
- Minimum 3 years of experience in hotel reservations or related departments
- Bachelor’s degree in Hospitality Management
- Experience in OTA system and proficient in Microsoft Office Suite, hotel management system and PABX system (Knowledge of Shiji Cambridge and Alcatel Lucent is a plus)
- Good communication skills in English and Chinese
- Strong leadership, problem-solving skills, and attention to detail
- Willing to work shifts, weekends, and public holidays
- Proficient in Microsoft office suite