PRIMARY RESPONSIBILITIES:
• Responsible and assist in the daily operation of Casino Customer Service, which includes main gaming floor membership enrollment and benefits, system maintenance and promotions
• Assist team to ensure all team members provide maximum productivity on the casino floor
• Supervises all staffs to meet and exceed performance expectations.
•To establish and maintains a positive working environment and promotes positive employee relationships
• To establish rapport with the guests in High Limit Area
• To direct and assist subordinates to work with the team cooperatively so as to achieve any setup goal
• To promote and sustain effective relationships with inter-departmental
• Support and promotes the philosophy and objectives of casino management. Must establish effective programs and consistently develop new players
• Have a detailed knowledge of GEG's products and keeping up to date
• Provide constructive ideas and feedback to Senior Management for service improvements
• Promotes and maintains the utmost integrity and the highest caliber of guest service
• Building and maintaining excellent relationships with players through outstanding customer service experience


REQUIREMENTS:
• Degree holder or with relevant working experience
• At least 5 years of experience in the gaming or related industries in Macau
• Demonstrates strong business acumen with qualifications in a business or marketing field
• Ability to develop relationship and communication effectively across all levels of the organization
• Displays a high commitment to customer services
• With distinctive cooperation skills who motivates others to work effectively within the team
• Achieves agreed business objective and accepts accountability for results
• Adopts and implements new approached and practices to meet changing circumstances
• Strong written and verbal Mandarin, English & Cantonese language skills are essential,