Our client is a Security Service Company in Macau. They are now looking for Operations Manager / Director to join them.

Responsibilities:

• Manage the scheduling, deployment, and supervision of security guards, surveillance staff, and other operational personnel.

• Develop and maintain standard operating procedures, security protocols, and best practices to ensure consistent service delivery.

• Conduct risk assessments, threat analyses, and security audits for clients to identify vulnerabilities and recommend mitigation strategies.

• Oversee the maintenance and optimization of security equipment, systems, and technology (e.g., access control, CCTV, alarm systems).

• Serve as the primary liaison between the operations team and clients, addressing concerns and providing regular updates.

• Analyze security incidents and breaches, and lead the investigation and reporting process.

• Collaborate with other departments (e.g., sales, HR, finance) to ensure the integration of operations with overall business objectives.

• Identify opportunities for process improvement, cost optimization, and service expansion.

• Provide training and professional development for the operations team to maintain and enhance their skills.

• Ensure compliance with all relevant laws, regulations, and industry standards related to private security operations.

• Participate in the development and implementation of the company's strategic plan.

Requirements:

• Bachelor's degree or above, with a preference for graduates in Mechatronics, Electrical Engineering, or Civil Engineering.

• Minimum of 8 years of management experience in operations.

• Fluent in both written and spoken Chinese (Cantonese and Mandarin) and English.

• Proficient in the use of relevant computer software, including but not limited to Word, Excel, PowerPoint, and Outlook.

• Demonstrates a strong sense of responsibility and excellent logical thinking ability.

• Able to work under pressure and can independently lead different departments to perform overall operations.

• Familiar with the market conditions in Macau's security, property management, facility management, and engineering maintenance service areas.

• Knowledgeable about the relevant laws, regulations, and content related to the above service areas.

• Holders of a Macau driving license and "CIH" / "Property Management Professional Certificate" are preferred.

• Willingness to work flexible hours, including weekends and on-call as needed.