Our client is a renowned gaming solution provider based in Macau. They are currently seeking a talented Field Service Engineer to join their team on an 8-month contract basis.

Responsibilities:

• Perform diagnostics, repairs, and preventive maintenance on the client's slot machines and gaming hardware to ensure optimal performance.

• Quickly identify and resolve technical issues related to software, hardware, and mechanics of the slot machines.

• Collaborate with casino staff to implement efficient maintenance schedules and provide training on equipment operation.

• Maintain detailed service records and coordinate with the internal supply chain team to ensure timely availability of replacement parts.

• Adhere to all relevant safety protocols and industry regulations during field service activities.

• Stay updated on the latest gaming technologies and provide recommendations for product enhancements.

• Assist with special projects, inventory audits, and other duties as assigned by the client or company management.

Requirements:

• Bachelor's degree in Electrical, Electronics, or Mechanical Engineering, or a relevant technical discipline.

• Minimum 3-5 years of experience as a field service engineer/technician in the gaming/casino industry.

• Proficient in Windows desktop administration and Linux system.

• Proficiency in using diagnostic tools and equipment for troubleshooting and repairs.

• Excellent problem-solving, communication, and customer service skills.

• Willingness to work flexible schedules, including weekends and holidays, and ability to travel within Macau.