Our client, a prestigious hotel in Macau, is seeking a dedicated Front Office Manager to join their team.
Accommodation for non-locals
Annual performance bonus, medical insurance
AL: 12 to 14 days, PH: 16 days
Responsibilities:
Report directly to the hotel's senior management and oversee the Front Office department, including employee training and development, etc.
Improve front desk operations, streamline accounting procedures, and enhance customer information management.
Maintain guest relations by effectively addressing feedback and complaints to maximize customer satisfaction.
Handle various emergency incidents as they arise.
Perform additional tasks as assigned by management.
Requirements:
Bachelor's degree or higher in Hotel Management.
A minimum of 3 years of experience in Front Office operations, with a strong knowledge of the Opera system preferred.
Fluently in Cantonese, Mandarin, and English.
Excellent communication skills, capable of managing complaints and resolving issues independently while working under pressure.
Strong collaboration and coordination skills with relevant departments.
Candidate with less experiences will be considered as Assistant Front Office Manager.
職責:
直接向酒店高層管理報告,負責前台部門的管理,包括員工培訓和發展等。
改進前台運作,簡化會計流程,提升客戶信息管理。
透過有效處理反饋和投訴來維護客戶關係,以最大化客戶滿意度。
處理各種緊急事件。
執行管理層指派的其他任務。
要求:
酒店管理相關專科以上學位。
至少3年的前台運作經驗,熟悉Opera系統者優先考慮。
流利的廣東話、普通話和英語。
優秀的溝通能力,能夠獨立管理投訴和解決問題,並能在壓力下工作。
與相關部門具備良好的協作和協調能力。
經驗較少的候選人可考慮擔任酒店前堂副經理。