Our client is a luxury boutique hotel located in Macau, they are now seeking for a Front Office Manager for their business expansion.

Responsibilities:

• Oversee the daily operations, acting as a representative of the management, particularly in guest and staff interactions.

• Address and resolve guest issues and complaints promptly.

• Ensure the Front Office operates smoothly and efficiently, supervising the department in line with the hotel's objectives and quality standards.

• Manage and oversee all activities at the Front Desk, ensuring a seamless and efficient operation during assigned shifts, including rotation for overnight shifts.

• Undertake additional job tasks as assigned by hotel management.

Requirements:

• Minimum of 5 years of Front Office experience, with at least 3 years in a supervisory role within the hospitality industry.

• Higher diploma or above.

• Excellent command of both spoken English and Mandarin.

• Proficient in complaint handling, crisis management, and assuming leadership responsibilities. Diplomatic approach when working with various departments.

• Strong training and communication skills.