Our client is a fully integrated resort. They are now seeking for a Head of Poker Games to join them.

Responsibilities:

• Develop and implement short- and long-term planning and management strategies for poker events and sales.

• Generate effective marketing plans to maximize poker event revenues.

• Lead the event team in building strong, value-based customer relationships to achieve sales objectives.

• Analyze customer play and transactions during shifts, oversee Poker Floor managers, and resolve customer complaints related to payout errors.

• Maintain control over all card table games, ensuring adherence to rules, and provide guidance to team members regarding actions taken against customers.

• Conduct industry and competitor analysis to identify marketing trends and establish a competitive position in the market.

• Evaluate past marketing plans and provide recommendations for future improvements to enhance the effectiveness of the marketing strategy.

• Collaborate with various department heads to align promotions and events across the resort, gathering necessary information, documentation, and support for their execution.

• Maintain a comprehensive understanding of all games offered at the facility, including strategies and techniques, and provide training and performance evaluations for new employees.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field of study.

• Minimum of 3-5 years of experience in a related field.

• Experience in organizing Poker Tournaments and Poker Cash Games is essential.

• Proficiency in MS Office applications.

• Strong communication and interpersonal skills to effectively collaborate with management, employees, and other stakeholders.

• Excellent customer service skills and adaptability.

• Fluency in both English and Mandarin is required, with Cantonese language proficiency being preferred.