Position Summary
The Senior Officer/Officer - T&D executes administrative support on day to day departmental operations and not limited to GPC/OPM area. Assisting the Senior Manager - GPC/OPM in managing their relevant Departmental Training Teams under their charge, and/ or the online programs, to ensure quality, consistency across properties, alignment and development of content, ensure adequate and sufficient training facilities and manage the delivery of programs to support GEG's culture, MVV and Asian Heart service philosophy initiatives.

He/She will deliver interactive and outcome based training sessions founded on the principle of adult learning. He/ She will work closely with T&D team to support their efforts in delivering customized performance solutions to our clients.

Primary Responsibility
• Deliver interactive and outcome based training sessions founded on the principles of adult education
• Assist in the development of core training programs in response to identified performance needs and business opportunities, e.g. Orientation, Asian Heart Service Philosophy etc.
• Support Departmental Trainers in developing cost-effective training programs based on learning needs and best practices, adhering to the T&D SOP, Guidelines, processes and policies
• Liaise with local service providers, post-secondary and training institutions for delivery of external training courses as needed
• Handle administrative duties related to maintaining accurate training and attendance records, updating course materials, collating assessments and evaluations, transcribing meeting notes, etc.
• Participate in professional and personal development programs to acquire and/ or enhance skills and knowledge related to facilitation methodologies, classroom management, curriculum development, training best practices

Requirements
Education
• Diploma in Teaching, Business, Human Resources or related field preferred, or Recognized Level IV Certificate in Assessment and Workplace Training
Required Experience & Knowledge
• Experience within the Hospitality, Entertainment or Gaming industry an advantage
• A basic knowledge of the hospitality / gaming industy, best practices in guest service and basic learning theory
• Knowledge of facilitation and classroom management techniques
• Knowledge of Adult Education principles and practices
• Be computer literate in Microsoft Word, Excel and PowerPoint
• Microsoft Project Management an advantage
Skills / Abilities / Presence
• Bi-lingual in Cantonese and Mandarin with solid English Language skills
• Possess excellent communication and organization skills
• Ability to deliver a range of learning and development programs
• Get along with fellow Team Members and work as a team
• Be punctual at all times and insure that training sessions both begin and end on time
• Have a well groomed, professional appearance