POSITION SUMMARY:
Assistant Manager - Programming is responsible for guests' (Artist, Crew and Promoter) hospitality arrangement and liaison based on the contracted riders - accommodation, transportation or other affiliated requirement. Also to coordinate with internal departments, include but not limited to hotels, transportation, F&B and Security, to fulfill the contract obligation and ensure service quality is up to industrial and guests' expectation under the premise of meeting event budget.

PRIMARY RESPONSIBILITIES:
- Plan and execute hospitality arrangement, based on contracted accommodation and artist/ promoter rider within event budget + liaise with Revenue Management.
- Take care of guests, especially Artist and entourage, from landing till departure from Macau. Ensure remarkable stay at Galaxy Macau, include but not limited to local and international transportation, accommodation and security services.
- Be the coordination point with Promoter on hospitality field, provide information and recommendation in regards to entire guest cycle and logistics arrangement. Ensure guests' expectation are fully leveraged, feasible and deliverable.
- Communicate with internal supporting departments (hotel, front desk, transportation, security, F&B.. Etc.) with clear brief-in document and make sure the confirmation of service requirement with all stakeholders.
- Ensure smooth service execution by internal departments and quality of service to guests during stay.
- Be responsive to guests' requests and enquiries, handle complaints where necessary.
- Consolidate usage and folios of accommodation, transportation and respective fields after group departure for event settlement process.
- Takes full responsibilities of the Executive Manager during absence.

REQUIREMENTS:
- 4 years+ of concrete working experience in hospitality and hotel related field
- 1 years+ of concrete working experience in a managerial role
- Good command of English and Chinese (Cantonese and Mandarin) skills both in written and verbal communication)
- Able to manage a project independently and be flexible to work extra hours as needed
- Experience in working with artist, crew and promoter operation team for various events
- Good time management skills, attention to details and the ability to work multi-tasking in a fast paced environment
- Strong interpersonal skills and accountability at work