POSITION SUMMARY The Senior Manager - Non-Gaming Ops is responsible for maintaining and evolving their strategic use and benefit to Galaxy's bu POSITION SUMMARY The Senior Manager - Non-Gaming Ops is responsible for maintaining and evolving their strategic use and benefit to Galaxy's business operations. In addition to the business applications and technology related to non-gaming operations, the role assumes leadership for business function managers. He / she will have strong operational experience in hospitality system to lead IS&T teams for effective ongoing operations. PRIMARY RESPONSIBILITIES - Design and develop operational processes and standards - Plan and manage team resources for different tasks - Drive a team to deliver service to business stakeholder within the defined service level agreement - Define KPIs and development plans for each individual - Review performance for each individual on a regular basis - Lead any production system maintenance and implementation in Non Gaming area - Manage the life cycle of system releases - Review and response to audit and security requirements - Lead and manage business recommendations and requirements to maintain / improve service level and quality - Manage vendors ensuring open and transparent relationship that clearly define the preferential status of GEG and demonstrated a beneficial service - Foster a learning culture with the team to promote cross breeding os skill sets and problem solving attitude REQUIREMENTS • Bachelor's degree in computer science, engineering, or a related area of study, or equivalent experience • Minimum 8 years systems related experience with ERP, e-workflow, and other Back of House applications • Project Management and/or ITIL certifications, an advantage • Proven as strong Applications and Technology centric and team oriented Manager • Strong analytical and problem solving skills • Strong vision, ability to clearly articulate that vision to executives and peers • Strong business acumen • Knowledge of IT trends and declines • Ability to translate trends and IT strategy and relate them to the business needs • Communication skills necessary to promote and seek support for the IT strategy to all levels • Understand current IT capabilities and apply them to business value • Able to create passion and commitment both within own team and the wider IS&T family • Half self motivated and directed, with keen attention to detail • Ability to effectively prioritize tasks in a high-pressure environment • Good written and verbal communication skills with a good ability to communicate in English. The ability to communicate in Cantonese and/or Mandarin is required siness operations. In addition to the business applications and technology related to non-gaming operations, the role assumes leadership for business function managers. He / she will have strong operational experience in hospitality system to lead IS&T teams for effective ongoing operations. PRIMARY RESPONSIBILITIES - Design and develop operational processes and standards - Plan and manage team resources for different tasks - Drive a team to deliver service to business stakeholder within the defined service level agreement - Define KPIs and development plans for each individual - Review performance for each individual on a regular basis - Lead any production system maintenance and implementation in Non Gaming area - Review QA and UAT for upgrade patches on production systems - Review and response to audit and security requirements - Lead and manage business recommendations and requirements to maintain / improve service level and quality - Manage vendors ensuring open and transparent relationship that clearly define the preferential status of GEG and demonstrated a beneficial service - Foster a learning culture with the team to promote cross breeding os skill sets and problem solving attitude REQUIREMENTS • Bachelor's degree in computer science, engineering, or a related area of study, or equivalent experience • Minimum 8 years systems related experience with Property Management, POS and other hospitalities applications • Project Management and/or ITIL certifications, an advantage • Proven as strong Applications and Technology centric and team oriented Manager • Strong analytical and problem solving skills • Strong vision, ability to clearly articulate that vision to executives and peers • Strong business acumen • Knowledge of IT trends and declines • Ability to translate trends and IT strategy and relate them to the business needs • Communication skills necessary to promote and seek support for the IT strategy to all levels • Understand current IT capabilities and apply them to business value • Able to create passion and commitment both within own team and the wider IS&T family • Half self motivated and directed, with keen attention to detail • Ability to effectively prioritize tasks in a high-pressure environment • Good written and verbal communication skills with a good ability to communicate in English. The ability to communicate in Cantonese and/or Mandarin is required